1. How do I restore my subscription?
Make sure the device is signed in to the same Apple Account that started the subscription. Then open the Parent Zone, go to Settings → Subscription, and tap Restore purchases. You can also tap Restore at the bottom of the subscription screen. There is no Ylemos account to sign in to; Apple confirms the subscription.
2. How do I manage or cancel my subscription?
Subscriptions are handled by Apple. Open the Parent Zone and tap Manage subscription (on the Dashboard or under Settings → Subscription), or open the iPhone or iPad Settings app, tap your name, then Subscriptions. A subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period. Refund requests are handled by Apple at reportaproblem.apple.com.
3. What does the subscription cover?
One subscription unlocks every lesson for every child profile on the device, and the app holds up to four child profiles. There are monthly and annual plans; the app shows the price for your App Store region and the first charge date before you subscribe. Eligible new subscribers get a 14-day free trial, and if notifications are on, the app reminds you two days before the trial ends.
4. What can we try for free?
Lessons 1 to 3 are free, with no subscription needed. After lesson 3, a grown-up can choose whether to subscribe to continue.
5. How do I delete a child's data?
Open the Parent Zone, go to Settings, and in the Children list swipe left on a child and tap Delete. This erases that child's progress, practice results, stickers, and weekly plan from the device. The last remaining profile cannot be deleted this way; removing the app erases all of its data. Phonics Adventure keeps records only on the device, so Ylemos has nothing to delete on its side. See the privacy policy for details.
6. Can Fox use American or British pronunciation?
Yes. In the Parent Zone, go to Settings → Sound → Narrator voice and choose US English or UK English. The app uses the best voice of that kind installed on the device. Background music and celebration effects can be adjusted in the same section.
7. Contact us
Email service@ylemos-inc.com and include your device model and iOS version if something is not working. Please do not include a child's name, school, photos, or other personal details.