Product support
How can we help?
Tell us which app you are using, what you expected to happen, and what happened instead. We usually respond within two business days.
KindlingHedahPerithEnglish support
General helpEmail support
Include the app name, device model, iOS version, and a short description.
service@ylemospure.com
KindlingImports and lessons
For a failed web or podcast import, include the public link and the error message. Do not email private audio or sensitive content.
Contact Kindling support
SubscriptionsBilling and renewal
Purchases, renewals, cancellations, and refunds are managed by Apple through your App Store account.
Apple billing support
PrivacyData requests
Contact us to ask about support records or server-side quota data associated with Kindling's random installation identifier.
Send a privacy request
Before contacting us
- Update the app and iOS to the latest available versions.
- Check your connection if a cloud feature fails. Kindling text paste and local dictionary lookup continue to work offline.
- For subscription access, use Restore Purchases inside the app before emailing us.
- Never send passwords, full payment-card details, or private health information.